Frequently Asked Questions
Here are some of the questions that we are often asked. If you have a query that is not answered please just send an email with your question to firstname.lastname@example.org
If you prefer to talk to someone, please ring the Festival Co-ordinator on 07540 071914 (not for ticket sales).
Where do events take place?
The talks will be held in the Chubb Bulleid Marquee which is situated in the gardens of the Bishop's Palace, Wells. The competition readings, prize giving and workshops will be in the conference room on the first floor at the Bishop's Palace.
There are a number of car parks in Wells, both short term and long term. Information about these can be found on the website HERE
Bus services to and from Wells are provided by The First Group. Full details HERE
Where can I stay during the Festival?
There are two parking spaces in the Bishop's Palace for cars with blue badges. These are available on a first come, first served basis when booking your tickets. If both spaces have already been allocated for the event you wish to attend, we will let you know. When this happens it is possible to be dropped off close to the Marquee. There is wheelchair access to the Marquee and to Undercroft, and there is a lift to the conference room.
Are there accessible toilets?
Toilets (including disabled) are located close to the Marquee at the entrance to the gardens off Stable Yard, and at the bottom of the stairs near the Undercroft.
When and where will brochures be available?
Brochures will be sent to everyone on our mailing list in early July and will also be obtainable at Libraries, Information Centres and the Bishop's Palace. You can also download it from our website from 16th July.
Where will tickets be on sale before the Festival?
Tickets for the 2016 Festival go on sale to the general public on 16th July. You can purchase tickets via this website or in the Bishop's Palace Shop. Once the Festival has started (5pm on 14th October), tickets for all events will also be sold at the Festival Box Office in the Chubb Bulleid Marquee.
Where do I collect my tickets?
If you have opted to collect your tickets at the venue, they will be available at the Festival Box Office in the Chubb Bulleid Marquee.
Is the seating in the Marquee numbered or reserved?
Certain seats are reserved for sponsors and guests of the speaker; other seats are allocated on a first come first served basis. The only exception is for anyone attending a talk following a Lunch; these people will have reserved seats. Stewards will be on duty at all events to assist with any special seating requirements.
How do I get a hearing loop seat?
The stewards will direct you to the seats covered by the hearing loop. There are plenty available so there is no need to arrive early.
How long before the scheduled start time can I/should I arrive?
Doors will open half an hour before the event starts.
Is there somewhere to eat before and after events?
Refreshments are available in the Bishop's Table Cafe which is just near the Marquee entrance in the Palace grounds.
Can I attend the Book Group Event if I am not a member of a reading group?
Yes, although it will help to have read the book being discussed.
Where are the Lunch events held?
All lunches will be in the Undercroft in the Bishop's Palace starting at 12.30 pm. Doors open at midday, Lunch starts promptly at 12.30 pm.The accompanying talk will commence at 2 pm in the Chubb Bulleid Marquee.
What do I get for Lunch?
For the Lunch events, the menu will be two courses, a cooked lunch followed by a dessert. A vegetarian option will also be available. The menu is shown in the printed brochure. If you would like the vegetarian option, or have particular dietary requirements, please inform us when you buy your ticket(s).
Is it possible to get talk only tickets for the Lunch events?
Can I buy books by authors other than the ones featured in their events?
Waterstones are setting up a shop in the Stable Yard. Depending on space and availability, they will be selling a selection of books from all speakers.